Help Center
How can we help? 👋
Resources
Resources
Master FAQ
Central answers to common questions across features, billing, and integrations.
Evidence Collection Checklist (PDF)
Checklist to ensure highest probability of won disputes
Chargeback Reason-Code Glossary
Use this quick-reference list to decode the most common dispute reason codes you’ll see in ChargeResolve reports and alert feeds.
Best Practices for Reducing Fraud-Related Chargebacks
Practical steps to prevent and defeat fraud-coded chargebacks before disputes escalate.
What is a CAID Number?
Defines CAID, shows obtaining code for Visa RDR enrollment process.
What is a BIN?
Explains BIN retrieval for dispute automation, fraud screening, and RDR.
How to Locate Your Billing Descriptors
Finds statement descriptors to improve dispute matching and alert accuracy.