Dashboard Home – Deep-Dive Guide to Every Widget

The Home → Dashboard

screen turns raw alerts and disputes into actionable insight.

Below is a section-by-section walkthrough: what each card shows, how we calculate it, and the business decisions you can make at a glance.

Page Anatomy

Date Picker (top-right) – choose any custom window; everything instantly recalculates.

Tabs (upper-left)

All – every dispute or alert in the range.

Responded by ChargeResolve – cases our automation handled.

Not Responded – manual or pending cases.

KPI Card Row – snapshot of cost, wins, ROI.

Analytics Grid – charts and tables that explain trends and outliers.

B. KPI Card Row – Definitions & Uses

Card & Image Placeholder	Formula & Data Source	Why You Should Watch It
Cost	Sum of alerts + automation + platform fees in window.	Compare against Recovered Revenue to track margin.
Chargebacks Stopped	Total RDR + Ethoca + CDRN alerts auto-refunded.	Shows pure prevention—those disputes never hit your ratio.
Total RDR / Total Ethoca	Alert counts by network.	Confirms issuer coverage; sudden dips may signal enrollment lapse.
Disputes Answered	# of cases where ChargeResolve filed evidence.	High number → automation running as expected.
Disputes Open	Awaiting evidence or issuer review.	Click to jump to queue; clear backlog weekly.
Time Saved	(Automation minutes per dispute) × disputes handled.	Quantifies head-count savings for finance.
Recovered Revenue	$ value of won disputes.	Direct top-line impact—pair with Cost.
Lost Revenue	$ value of lost disputes.	Use to refine templates or refund thresholds.
Win Rate	Won ÷ closed disputes.	Primary quality metric; aim for > 75 %.
Dispute Ratio	Chargebacks ÷ sales volume.	Stay under 0.65 % to avoid monitoring.
ROI	(Recovered – Cost) ÷ Cost.	Auto-calculates after first win; board-ready KPI.

C. Trend & Breakdown Charts

1. Alerts & Disputes by Month

Black = chargebacks, Green = RDR, Blue = Ethoca, Orange = CDRN.

Use-case: Spot seasonality, promo spikes, or a fraud attack (black line surge).

2. Disputes by Reason

Quickly see if Fraudulent or Product Not Received is dominating.

Click a slice → opens filtered dispute list for root-cause analysis.

3. Disputes by Status

Won, Lost, Under Review, Needs Response.

Large “Needs Response” slice = evidence backlog; upload missing templates.

4. Alerts & Disputes by Processor / MID

Toggle between Alerts & Disputes, Alerts Only, Disputes Only.

Higher ratio on one processor? Tighten fraud rules or renegotiate fees.

D. Diagnostic Tables

Widget	Columns	How to Act on It
Alerts & Disputes by Card Brand	Brand, Disputes, Alerts, Dispute %, Dispute % w/o Alerts	If Visa dispute % > MC, consider adding Order Insight or stricter AVS for Visa.
Disputes by Country	Country, # Disputes, Dispute %	Detect cross-border fraud pockets; add 3-D Secure for those regions.

E. Tips & Power Features

Legend Click-Off – click a label to hide a series and declutter the line chart.

Data Export – each widget has a ··· menu → Download CSV for external BI tools.

Instant Drill-Down – click any card or chart segment to jump to the filtered dispute queue.

Comparison Mode – run two adjacent date ranges (e.g., Q1 vs. Q2) to measure win-rate improvements after policy changes.

F. Common Scenarios & Next Steps

Scenario	Dashboard Clue	Recommended Action
Fraud spike after marketing campaign	Black line jumps, Fraudulent slice grows	Enable 3-D Secure on that promo’s landing page traffic.
RDR alert counts drop to zero	Total RDR card flatlines	Check BIN/CAID enrollment; re-submit via Support.
High Lost Revenue despite high Win Rate	Lost $ card large, Win Rate ≥ 80 %	Increase prevention (alerts) or raise auto-refund threshold for low-value goods.

Need a personalised walkthrough?

Ping us via in-app chat or email support@chargeresolve.com—we’ll interpret your numbers, suggest rule tweaks, and help you squeeze every insight from the Dashboard Home view.