Chargeback Alerts Dashboard – Complete Walk-Through
1. Where to Find It
- Log in → click Chargeback alerts in the left-hand sidebar.
- The page loads on the Dashboard sub-tab for the first network (usually RDR).
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2. Network Header Blocks
Block | Status Pill | Key Links | What You Should Check |
RDR (Visa) | Active / In Progress | Configure · Learn More | Green = live; yellow = onboarding. |
Ethoca | Same | Same | Confirms Mastercard prevention coverage. |
CDRN | Same | Same | Discover / AMEX alerts (may still read In Progress while Verifi on-boards). |
👉 Click any header to make that network the “active” panel; all widgets below refresh for that feed.
3. Top Control Bar
- Search box – lookup by order #, alert ID, card-last-four.
- Date picker – set any custom range (defaults to last 30 days).
- MID dropdown – filter prevention data by processor / merchant ID when you have multiples.
- Refresh – live re-pull of alerts in the background.
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4. KPI Tiles (first row)
Tile | Source | Why It Matters |
Chargebacks Stopped | Number + % of disputes prevented by this alert feed. | Direct cost saved; high % = great coverage. |
Credited Alerts | Alerts refunded by issuer (and pending). | Shows money returned for false-positive alerts. |
Stopped Chargeback Value | Dollar value prevented. | Pair with “Cost” to see margin. |
Cost | Alert fees for selected window. | Monitor spend vs. recovered value. |
5. Visual Analytics
5.1 Alert Breakdown (multicolour line)
Tracks alerts + disputes per month for Chargeback (black), RDR (green), Ethoca (blue), CDRN (red), Order Insights (purple), Compelling Evidence (orange). Use it to:
- Spot surges (fraud wave) → raise 3-D Secure or velocity rules.
- Compare month-over-month prevention success.
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5.2 Cost Breakdown (pie)
Shows how spending splits between networks. Heaviest slice shows where alert volume (and thus prevention) lives.
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6. Sub-Tabs Explained
Button | What You See | Typical Actions |
Dashboard | KPI tiles + two charts (default view). | Quick health check. |
View All Alerts | Scrollable table of every alert. Columns: Order #, Alert ID, Type, Received, Reason, MID, Descriptor, etc. | Export to CSV, dispute manually, refund manually. |
Settings | Automation toggles (auto-refund, max-value cap, blacklist & cancel, PayPal pre-claim refund, Order Insight, Compelling Evidence). | Flip on/off rules, set USD cap, choose time-frame for PayPal auto-refund. |
Credits | Pie + Venn + table of credit requests (duplicates, issuer errors). | Submit or track reimbursement requests. |
Coverage (BETA) | Bar stack by card brand (Visa, MC, AMEX, Disc) indicating % of disputes caught by alerts vs. chargebacks w/o alerts. | Evaluate if additional MIDs, BINs, or CAIDs need enrollment. |
!\[placeholder – view-all alerts table] !\[placeholder – automation toggles]
7. Workflow Tips
Goal | How to Achieve in Dashboard |
Lower prevention costs | Use Set a max value for alert refunds (e.g., skip \$5 alerts). |
Identify missing coverage | Coverage (Beta) bar < 90 % on Mastercard → check Ethoca enrollment. |
Recover false-positive fees | Go to Credits → Request a credit → select alert IDs. |
Investigate descriptor confusion | Filter View All Alerts by Reason = “Unrecognized”; compare descriptors. |
8. FAQ Snippets
- Why is CDRN still “In Progress”? Discover onboarding averages 7–14 days; you’ll see Estimated Live Date.
- Can I see alerts older than one year? Yes—set the custom range back 24 months; the table exports up to 50k records.
- Does turning OFF auto-refund stop alerts? No, you’ll still receive alerts; they just won’t auto-credit.
9. Need Help?
Click the ? icon beside Click here to learn more about chargeback alerts or email support@chargeresolve.com for:
- BIN / CAID enrollment questions
- Rule-logic recommendations
- Credit escalation to Verifi / Ethoca
Stay on top of this dashboard weekly and watch fraud-related chargeback ratios fall 📉.