Dispute-Response Template Settings – What to Upload and Why
ChargeResolve builds every dispute package from the evidence you store here.
Complete the items below once and our system can auto-assemble compelling responses in seconds.
1. Refund Policy 📜
Upload a JPG/PNG of the full policy as shown to customers.
Why? Issuers want proof the customer could easily review refund terms before purchase.
2. Subscription Cancellation Policy
Image of the cancellation language shown at checkout or in account settings.
Helps defeat “I couldn’t cancel” chargebacks.
3. Picture of Packaging / Product 📦
High-resolution photo of the item or branded packaging you ship.
Adds credibility in “product not received” and “product unacceptable” cases.
4. Terms of Service
Screenshot or PDF of your full TOS.
Shows the customer accepted your rules before paying.
5. Checkout Page
Full-page screenshot of the final checkout step (with price + policies visible).
Proves disclosure and consent.
6. Subscription Opt-in Checkbox ☑️
Image of the checkbox or toggle customers click to join a subscription.
Vital for recurring-billing disputes.
7. Custom Attachments #1–#2
Optional slots—use for receipts, email confirmations, or signed work orders.
8. Customer Statement Descriptor
Text that appears on card statements (e.g., SP*YourStore).
Used to match alerts and disputes back to your store.
9. Default Tracking Link 🔗
Paste the carrier-agnostic URL template (e.g., USPS, Shippo).
We embed it to prove delivery in “Item not received” cases.
10. Explain How Customers See Your Refund Policy
Short text—where on the site it appears (footer, FAQ, checkout).
Shows transparency to the issuer.
11. Explain How Customers See Cancellation Policy
Similar field for subscription cancellation wording/location.
12. Shipping-From Address
Your warehouse or returns address—needed for certain network forms.
13. Digital Subscription Cost 💾
If you bill digital content outside your e-commerce platform, enter the monthly price.
14. Digital Subscription Product Name(s)
Comma-separated list—helps us label evidence for digital goods.
Next Steps
- Upload or complete every field, then click Save.
- ChargeResolve will start attaching these assets to all new disputes.
Need help sizing screenshots or wording your policies? Email support@chargeresolve.com or ping us in live chat.