ChargeResolve Insights is more than a list of numbers—it’s a real-time cockpit that shows exactly how many chargebacks you’ve stopped, how much revenue you’ve protected, and where you can improve next. Below is an in-depth tour of every tile, chart, and filter you’ll see after logging in.
(Image placeholders below—swap in your own screenshots.)
1. At-a-Glance KPIs 🏁
Metric Tile | Why It Matters |
Cost | Total fees for alerts, automation, and platform usage in the selected date range. |
Chargebacks Stopped | Number of disputes prevented by alerts (RDR, Ethoca, CDRN). |
Total RDR / Ethoca / CDRN | Volume of alerts received per network—handy for comparing coverage. |
Disputes Answered / Open | How many cases ChargeResolve has already filed vs. those awaiting evidence. |
Time Saved | Hours you didn’t spend on manual dispute work—calculated from average in-house times. |
Recovered Revenue / Lost Revenue | Dollars won back versus dollars lost (for transparency). |
Win Rate | Percentage of closed disputes we won—your primary success metric. |
Dispute Ratio | Disputes ÷ total transactions—keep it under card-brand thresholds. |
ROI | Auto-calculates once you have at least one win (coming soon on some accounts). |
🖼️ Image placeholder – KPI grid
2. Trend Charts 📈
Alerts & Disputes by Month
Comparing Chargeback, RDR, Ethoca, and CDRN counts.
Use it to spot seasonality or marketing spikes that trigger fraud.
🖼️ Image placeholder – monthly line chart
Disputes by Reason
How many disputes were Fraudulent, Duplicate, Subscription Cancelled, etc.
Helps you adjust policies or checkout flows to cut specific categories.
🖼️ Image placeholder – reason pie chart
Disputes by Status
Pie dividing Won, Lost, Under Review, Needs Response.
Instantly see if your evidence backlog is growing.
🖼️ Image placeholder – status pie chart
Alerts & Disputes by Processor / MID
Toggle between “Alerts & Disputes,” “Alerts Only,” or “Disputes Only” to see which gateway is driving risk.
Great for negotiating with processors or shifting volume.
🖼️ Image placeholder – processor bar/line chart
3. Tables for Deep Dives 🔍
Table | Why You’ll Use It |
Alerts & Disputes by Card Brand | Visa vs Mastercard vs Amex performance—handy for network compliance. |
Disputes by Country | Detect overseas fraud pockets and tailor 3-D Secure or shipping rules. |
🖼️ Image placeholder – card-brand table
🖼️ Image placeholder – country table
4. Chargeback Alerts Dashboard 🚨
Switch to the Chargeback Alerts tab (RDR, Ethoca, CDRN) for prevention-specific metrics:
- Dashboard / View All Alerts / Credits / Coverage subtabs let you drill from high-level numbers down to each individual alert.
- Cost Breakdown pie shows spend by network so you can justify ROI to finance.
🖼️ Image placeholder – alerts header cards
🖼️ Image placeholder – cost pie chart
5. Filters & Date Range Controls
- Top-right date picker lets you run any custom window (e.g., BFCM weekend).
- KPI cards instantly refresh when you hit Search or Refresh.
- Many charts have a ⓘ icon—hover for definitions.
6. Why Customers Love Insights ❤️
- Single source of truth – All disputes, alerts, and performance figures in one place.
- Revenue impact first – We show money saved and time saved, not just raw counts.
- Actionable drill-downs – Slice by processor, MID, country, or reason to find root causes fast.
- Board-ready exports – Export CSV/PDF for weekly exec updates.
- Zero extra cost – Insights is included with every ChargeResolve plan.
7. Pro Tips
- Compare win rate vs. dispute ratio monthly; if wins climb but ratio spikes, add more alerts or tighten checkout.
- Use the “Alerts & disputes by processor” chart before renegotiating acquirer fees—data beats anecdotes.
- Switch Language in the header to localize the dashboard for global teams.
8. Need Help?
- In-app chat – bottom-right purple bubble (live weekdays 9-5 EST).
- Email – support@chargeresolve.com
- Knowledge Base – search “Dashboard” for deeper dives into each metric.
Start exploring Insights now—log into your dashboard, set a custom date range, and watch your chargeback story unfold in real time. Your data’s never looked this actionable.