🧠 Purpose
This article explains ChargeResolve’s pricing structure, what each plan includes, how Dispute Recovery fees are calculated, and where to manage billing details.
If you need a custom quote (e.g., >50 k alerts per month), see Volume‑Based Pricing below or contact our Sales team.
📊 Plan Overview
Plan | Monthly Platform Fee | Included Chargeback Alerts | Additional Alerts | Dispute Automation Add‑On | Best For |
Starter | $149 / mo | 500 alerts | $0.50 / alert | +$0.15 per dispute filed | Early‑stage eCommerce or SaaS |
Growth | $399 / mo | 2 000 alerts | $0.35 / alert | +$0.10 per dispute filed | Scaling brands with mixed card networks |
Enterprise | Custom Quote | 10 k+ alerts | Volume tier | +$0.05 per dispute filed | High‑volume or multi‑MID merchants |
All plans include full dashboard access, real‑time reporting, and integrations with Stripe, NMI, Verifi, Ethoca, and more.
⚙️ Dispute Recovery Pricing
If you enable Dispute Automation & Recovery, you pay only when we submit evidence on your behalf.
Metric | Starter | Growth | Enterprise |
Evidence Assembly Fee | $0.15 / dispute | $0.10 / dispute | $0.05 / dispute |
Performance Bonus | — | 2% of recovered amount (optional) | Negotiable |
💡 You can set a monthly cap for automation spend under Settings → Disputes → Budget.
🔄 Billing Cycle & Payment Method
- Billing frequency: monthly (on the signup anniversary).
- Payment method: credit card on file via Stripe.
- Overage alerts & dispute fees are charged in arrears the following month.
Invoice Breakdown
- Platform Fee (Starter / Growth / Enterprise)
- Alert Overage (if any)
- Dispute Automation Fees (evidence assembly + optional bonus)
- Taxes (based on billing address)
📸 [Placeholder: sample PDF invoice screenshot]
📈 Volume‑Based Pricing (Custom)
If you process more than 1000 alerts per month or average >100 disputes, we offer discounted tiers.
Contact sales@chargeresolve.com with:
- Average monthly alert volume
- Average monthly dispute count
- Number of MIDs / processors
- Target chargeback ratio
⏱️ Typical turnaround for a quote: < 1 business day.
🛠️ Where to Manage Billing & Account
All billing settings live in Dashboard → Settings → Billing & Account Management.
There you can:
- Update payment method
- Download invoices & receipts
- View current usage vs. plan limits
- Upgrade / downgrade plans
- Add billing contacts
➡️ Detailed instructions here: Billing & Account Management Guide
❓ FAQ
Is there a setup fee?
No—setup is free for all plans.
Do unused included alerts roll over?
No—unused alerts expire at the end of each billing cycle.
What happens if I exceed my included dispute limit?
Any disputes beyond the included amount are billed at your plan’s Evidence Assembly Fee.
Can I pause my subscription?
Yes—set your account to Paused in Billing settings; platform access stays read‑only.
📭 Need Help with Pricing?
For custom quotes, volume tiers, or billing questions, contact support@chargeresolve.com or open a chat in your dashboard.